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Shipping & Delivery

Where does Zenna Gems ship to?
We ship worldwide except Canada and French Polynesia. 

How much is shipping?
Shipping is FREE :)

How long will it take for my order to ship?
Your order will be shipped within 2 business days of placing your order. 

How long does shipping take?
If you are based in the United States, it will normally take between 8-10 days for your order to arrive. For elsewhere, it takes between 12-15 days.

What happens if my parcel(s) fail to be delivered or picked up?
As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate before placing your order. 

Will I be charged duties and taxes?
International customers will be responsible for any fees, duties, taxes or any surcharges which may be imposed by your country. As customs policies vary widely from case to case for each country, please check with your local authorities prior to placing your order to confirm tax and duty fees.

If you have other questions, check out our FAQ page here.